Looking for your next role in hospitality?
The Cross, Aylburton is looking for a reliable, confident, and customer-focused Front of House Supervisor to join our friendly team. This is a fantastic opportunity for someone with hospitality experience who enjoys leading a team, taking responsibility during shifts, and delivering excellent customer service in a busy village pub.
As part of the Quality Inns Family Pubs group, you’ll join one of Gloucestershire’s largest family-run independent pub businesses, offering genuine opportunities for long-term career progression.
About the Role
As our Supervisor, you’ll play an important role in the day-to-day running of the pub. You’ll support the management team, lead shifts with confidence, and ensure every customer enjoys a warm welcome and a great experience.
This is a hands-on role where you’ll help maintain high standards across the pub while taking responsibility for the pubs smooth running when the managers are not present.
Key Responsibilities
- Take responsibility for the pub during the manager’s absence
- Lead and support the front-of-house team.
- Deliver outstanding customer service.
- Maintain high standards of cleanliness, presentation, and service.
- Handle customer queries and resolve issues confidently.
- Support stock control, deliveries, and cash handling.
- Follow licensing, health and safety, and company procedures.
- Lead by example and help create a positive team environment.
- Work closely with the management team to keep the pub running smoothly.
What We’re Looking For
We’re looking for someone who is:
- Experienced in working in pubs/restaurants, ideally in a supervisory role already and can hit the ground running
- Reliable, organised, and confident making decisions.
- Friendly, approachable, and customer-focused.
- Calm under pressure during busy service periods.
- Comfortable with opening and closing procedures.
- Flexible to work evenings, weekends, and bank holidays.
- Passionate about creating a great pub atmosphere.
- Ideally someone who would like to progress their career within the hospitality industry
A positive attitude, strong work ethic, and previous supervisory or keyholder experience are essential. Working hours are 30 – 40 per week.
Why Join Quality Inns?
We’re a family-run business with over 40 years of experience operating unique pubs across Gloucestershire and Devon. We believe in investing in our people and creating long-term careers within our business.
What You’ll Receive
- Competitive pay based on experience.
- A share of generous tips.
- 30% staff discount on food across Quality Inns pubs.
- 20% discount on overnight stays across the group.
- Company pension.
- Ongoing training and development.
- Genuine opportunities to progress within the business.
- A supportive team in a welcoming village pub.
Apply for the Front of House Supervisor Role at The Cross Inn, Aylburton
If you’re looking for a job in hospitality where you can take responsibility, develop your career, and become part of a supportive team, we’d love to hear from you.
Apply today with your CV and a short introduction telling us why you’d be a great fit for The Cross, Aylburton.